• Before the first light, make sure you have 3-4 hours available for the candle to burn while attended. We know it is exciting to want to light your candle right away, but this is the most important step! 
• Coconut Soy candle wax has what’s called a "memory." That means that when you burn a coconut soy candle and then extinguish it, the next time you burn it, the coconut soy candle wax will melt across as far as it did the first time. This is why it is so important to allow coconut soy candles to burn all the way across to the edge of the container the first time you burn it before putting it out. This ensures that your soy candle does not “tunnel” as it burns, leaving wax along the sides of the container. A good rule of thumb is to burn your candle 1 hour for every inch wide that the candle is. So if you have a 3-inch wide coconut soy candle, you may need to burn it for at least 3 hours for a good melt pool.
• Keep your wick trimmed to .5 cm before every burn for even burning and to avoid unnecessary smoke and overheating. Occasionally, wick breakage can occur. This is okay and simply means that there is a build-up of carbon or a draft.
• Never burn your candle for more than 4 hours at a time.
• Do not allow wick trimmings to fall into wax, as this can create a fire hazard.
• Always burn your candle within sight and away from drafts, including but not limited to: open windows, A/C units, and heaters.
• Stop burning when there is ½” of wax remaining. If misused, the glass may shatter.
• Keep away from children, pets, and flammable objects. 

It depends! We highly recommend to check our Ingredient Standards to learn more about our fragrance standards. Please research the specific harmful scents for your animal. All of our fragrance/scent notes are listed on each candle listing to help you determine which candles are safe for your pet.

All of our fragrance oils are free from carcinogens, mutagens, reproductive toxins, organ toxins and acute toxins that can be harmful to pets. Please be aware of that there is a minuscule amount of highly refined food-grade paraffin wax in our Coconut Soy wax blend.

Please review our most up to date refund policy here.

Please review our bulk order & corporate gifting page for our latest discounts and how you can order with us in larger quantities.

Please email orders@valorosa.com for customer service or fill out our contact us form.