Route Package Protection

Regular price $0.98

Unit price / per

Shipping calculated at checkout.

Shipping policy

SHIPPING & HANDLING POLICY

OVERVIEW

After your order has been placed, you can expect it to ship within 1-3 business days. Processing times may vary during the summer months, sales, new product launches, and holidays. Shipping and handling may take up to 5 business days during these events.

Once your order has been provided to the carrier, you will receive a confirmation email with a tracking number. Please note, it may take up to 1-2 business days for the tracking number to be scanned into the USPS or UPS carrier system. Please note that between May-September, we will only package and ship your orders on Mondays & Tuesdays to limit exposing your candles to extreme heat. We aim to ensure your candles arrive safely to you! Extreme heat can cause oil separation, wax melting, breakage or dents.

We encourage customers to opt in to the Route Package Protection service offered upon check-out; this will provide coverage should a package be lost, stolen, delayed or damaged in transit. If you opt-out of Route Package Protection and your package has been lost, stolen, delayed, or damaged, we are not able to assist with full compensation or replacement of your order. Please see our Exchange & Return Policy for more information.

Please ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. The customer is responsible for paying any additional shipping and handling costs incurred by packages returned to the sender due to issues with delivery.

Once a package is picked up and scanned into the carrier's system, the shipping, handling, and delivery status is no longer within our control; please reach out to the carrier directly for missing or stolen packages.

INTERNATIONAL SHIPPING

All packages are shipped out of our New York studio. We currently offer domestic shipping. If you have questions about a specific international order, please contact us at orders@valorosa.com.

Please note, your International order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Valorosa is not responsible for these charges if they are applied and are your responsibility as the customer.

PREORDERS

Preorders will be shipped out in the order they are received. The estimated date for shipping will be listed in the details section of each product. Please note the dates are estimates and are subject to change. If the anticipated shipment date extends beyond 30 days of the original estimate, we will contact you about the delay.

If your order contains one or more items listed as "preorder" the whole package will be shipped when contents become available. If you require expedited shipping, we recommend placing two separate orders, one with pre-order items and one with in-stock items.

STOLEN / LOST PACKAGES

We are not responsible for any stolen or lost packages. If you opt-out of shipping protection and your package has been lost, stolen, delayed, or damaged, we are not able to assist with compensation or replacement of your order.

CONTACT

If you have questions please reach out to orders@valorosa.com.

Description

Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.

Visit route.com/sustainability to learn more.

Product Details

• 3.5 oz bronze tin
• 20-25 hour burn time
• Coconut soy wax blend with wooden wick
• Clean burning: gluten-free, paraben-free, phthalate-free
• FSC-certified sustainable materials
• Hand-pour in micro-batches in New York
• Latina-owned and Hispanic-owned

Please Note: Each candle is never made the same! Our candles are made to order, that means we hand pour our candles in small batches to give you a unique product. You may find minor disparities or small imperfections but rest assured, they are up to our highest standards.

Care Instructions

Before the first light:

Make sure you have 3-4 hours available for the candle to burn while attended. We know it is exciting to want to light your candle right away, but this is the most important step!
Coconut Soy candle wax has what’s called a "memory." That means that when you burn a coconut soy candle and then extinguish it, the next time you burn it, the coconut soy candle wax will melt across as far as it did the first time. This is why it is so important to allow coconut soy candles to burn all the way across to the edge of the container the first time you burn it before putting it out. This ensures that your soy candle does not “tunnel” as it burns, leaving wax along the sides of the container. A good rule of thumb is to burn your candle 1 hour for every inch wide that the candle is. So if you have a 3-inch wide coconut soy candle, you may need to burn it for at least 3 hours for a good melt pool.
Keep your wick trimmed to .5 cm before every burn for even burning and to avoid unnecessary smoke and overheating. Occasionally, wick breakage can occur. This is okay and simply means that there is a build-up of carbon or a draft.
Never burn your candle for more than 4 hours at a time.
Do not allow wick trimmings to fall into wax, as this can create a fire hazard.
Always burn your candle within sight and away from drafts, including but not limited to: open windows, A/C units, and heaters.
Stop burning when there is ½” of wax remaining. If misused, the glass may shatter.
Keep away from children, pets, and flammable objects.

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